At Urban Concepts, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

​

Information Collection
 

• Personal Information: We collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and shipping address when you make a purchase or contact us for support.

• Payment Information: We use secure third-party payment processors to handle payment transactions. We do not store your payment information on our servers.

• Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on our site. This information is used to improve your online experience.
   

Use of Information

​

• Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

• Marketing: With your consent, we may use your contact information to send you promotional materials and updates about our products and services. You can opt out of these communications at any time.

• Improvement: We use website usage data to analyze trends, administer the site, and improve our products and services.

 

Data Security
 

• Encryption: We use industry-standard encryption technologies to protect your personal information during transmission and storage.

• Access Control: Access to your personal information is restricted to authorized personnel only. We implement physical, electronic, and procedural safeguards to protect your data.
   

Third-Party Disclosure
 

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as shipping companies and payment processors. These providers are obligated to protect your information and use it only for the purposes specified by us.

• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
   

Your Rights
 

• Access and Correction: You have the right to access and correct your personal information. You can update your information by contacting us directly.

• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.
  
   

Safety Policy

Urban Concepts is committed to ensuring the safety of our customers, employees, and products. This policy outlines our approach to maintaining a safe environment.
 

Product Safety
 

• Quality Control: Our manufacturers rigorously test all our fireplaces to ensure they meet safety standards and regulations. The products are designed and manufactured to provide a safe and reliable heating solution.

• Installation Guidance: We provide detailed installation instructions and recommend professional installation to ensure the safe operation of your fireplace.

• User Manuals: Comprehensive user manuals are provided with each product, outlining safe installation, usage, maintenance, and troubleshooting tips.
   

Workplace Safety
 

• Employee Training: Our employees receive regular training on safety protocols and procedures to ensure a safe working environment.

• Safety Equipment: We provide necessary safety equipment and enforce its use to prevent workplace injuries.
   

Customer Support
 

• Safe Practices: Our customer support team is trained to provide safe usage instructions and to address any safety concerns you may have about our products.

• Incident Reporting: If you experience any safety-related issues with our products, please contact us immediately. We will investigate and take appropriate action to resolve the issue.
   

Contact Us
 

• Phone: 727-888-3473

• Email: CS@MyUrbanConcepts.com

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for choosing Urban Concepts. Your privacy and safety are of utmost importance to us, and we are committed to providing you with a secure and

enjoyable experience.