We specialize in electric, gas, ethanol, and water vapor fireplaces. Each type has its unique features and benefits, catering to different preferences and installation requirements.

Our fireplaces are sourced from reputable manufacturers in the United States and around the world known for their quality and innovation. We ensure all our products meet high standards for safety and performance.

For the greater Tampa Bay area we are able to provide installation services. If you live outside of the Tampa Bay area, we offer detailed installation guides and recommend using professional installers to ensure safe and proper setup.

We offer a 30-day return policy for unused and undamaged products in their original packaging. Returns are subject to up to a 25% restocking fee. Please contact our customer service team for return instructions and additional information.

Electric fireplaces use heating elements and fans to produce optional warmth while creating a realistic flame effect using LED lights, projections, or other visual technologies. They are easy to install and require minimal maintenance.

Yes, gas fireplaces are highly efficient and provide substantial heat output. They can be connected to your home’s natural gas line or use propane, offering a convenient and effective heating solution.

Ethanol fireplaces burn clean, renewable bio-ethanol fuel, producing no smoke or soot. They are environmentally friendly, easy to install, and offer flexibility in placement since they do not require a chimney or flue.

Water vapor fireplaces use fine mist and LED lights to create incredibly realistic flame and smoke effects. They are safe, energy-efficient, and do not produce any heat, making them ideal for decorative purposes.

Yes, our fireplaces are designed with safety in mind. Electric and water vapor fireplaces remain cool to the touch, while gas and ethanol fireplaces have safety features to prevent accidents. Always supervise children and pets around any fireplace.

Maintenance varies by type. Electric fireplaces require minimal maintenance, typically just dusting. Gas fireplaces need annual inspections and cleaning of vents. Ethanol fireplaces should have their burners cleaned regularly, and water vapor fireplaces may need periodic refilling and cleaning of water tanks.

Refer to the troubleshooting section in your user manual for common issues and solutions. If the problem persists, contact our customer support team for assistance. We are here to help you resolve any issues promptly.

For wholesale inquiries, please contact our dedicated wholesale team via phone at 727-888-3473 or email at CS@MyUrbanConcepts.com. Our team is available Monday to Friday, 9:00 AM – 5:00 PM, and we will respond to your inquiry within 24 hours or by the next business day for inquiries received on Fridays.

You can reach our customer support team by phone at 727-888-3473 or email at CS@MyUrbanConcepts.com. Our business hours are Monday to Friday, 9:00 AM – 5:00 PM, and we aim to respond to all inquiries within 24 hours.

Contact our customer support team for information on available spare parts and accessories for your fireplace. We can help you identify the correct parts and arrange for their purchase and delivery.